Refund policy

Last Updated: June 7, 2026

At Jasper & Pine Co., every ceramic piece is carefully handcrafted, inspected, and securely packed before it leaves our studio in India. Because our items are fragile and international return shipping is highly expensive, please review our return policy carefully before placing your order.

1. General Returns and Exchanges

Due to the fragile nature of ceramics, the transit times involved, and the high cost of international shipping, we do not accept returns, exchanges, or cancellations for a change of mind.

We encourage you to read the product descriptions, check the dimensions carefully, and view all photos before completing your purchase. Because every piece is handmade, slight variations in glaze, size, and shape are natural and are part of what makes your piece entirely unique.

2. Damages and Issues (Arrived Broken)

We understand that despite our best packing efforts, rough handling during international transit can occasionally happen. You are fully protected if your item arrives damaged.

If your order arrives broken or defective, please follow these steps:

  1. Contact us within 48 hours of the delivery date at jasperandpine07@gmail.com.

  2. Include your order number in the subject line.

  3. Attach clear, well-lit photos of:

    • The damaged item(s).

    • The inside of the box (showing the packing materials).

    • The outside of the shipping box (showing any dents or crushes).

Once we receive your email and photos, we will promptly arrange for a replacement to be sent to you at no cost, or issue a full refund to your original payment method, depending on inventory availability and your preference.

3. Lost or Stolen Packages

If your tracking information shows that your package was delivered, but you cannot find it, please check with neighbors or your local post office. We are not responsible for packages that are stolen after they have been marked as "Delivered" by the carrier.

If your package is lost in transit and tracking has not updated for over 30 days, please contact us so we can investigate with the shipping carrier and arrange a refund or replacement.

4. Refunds (If Applicable)

If a refund is approved (due to damage or severe carrier delays), you will be automatically refunded on your original payment method.

  • Please remember it can take some time for your bank or credit card company to process and post the refund.

  • Typically, international refunds take between 5 to 10 business days to appear on your statement.

5. Customs Delays or Refused Packages

If a package is returned to us because of an incorrect address provided by the customer, or because the customer refused to pay their country's import duties and customs taxes, we cannot issue a refund for the shipping costs. A partial refund for the item may be issued only if the ceramic piece returns to us safely and completely undamaged, minus any return shipping fees we incur.

6. Contact Us

If you have any questions about a specific product before buying, or if there is an issue with your order, we are always here to help.

Email: jasperandpine07@gmail.com