Shipping policy

Last Updated: June 7, 2026

Thank you for shopping with Jasper & Pine Co. We take great pride in our handmade ceramics and want to ensure they reach your home safely, no matter where you are in the world.

Please review our shipping policies below before placing your order.

1. Order Processing Time

Because our ceramics are carefully inspected and securely packaged to prevent breakage, please allow [3 to 5] business days for your order to be processed and dispatched.

  • Orders are processed Monday through Friday, excluding Indian national holidays.

  • You will receive a notification email with tracking information as soon as your order ships.

2. International Shipping (USA & Worldwide)

We ship globally from our studio in India. Shipping costs are calculated dynamically at checkout based on the weight of your package and your exact location.

Estimated Transit Times:

  • United States: [10 to 21] business days

  • Rest of World: [14 to 28] business days

Please note: These are estimates provided by our shipping carriers. While we do everything in our power to ensure prompt delivery, we cannot guarantee exact delivery dates due to potential delays in transit or customs processing.

3. Customs, Duties, and Import Taxes (Important)

All international orders may be subject to import duties, taxes, and customs fees once the shipment reaches your destination country.

  • Jasper & Pine Co. is not responsible for these charges. These fees are determined by your local customs office and are the sole responsibility of the buyer.

  • If a package is refused by the customer due to unpaid customs fees, it may be destroyed by customs or returned to us. In such cases, we cannot issue a refund for the shipping costs or the product.

4. How We Pack Our Ceramics

We know that shipping pottery internationally can seem risky, but we are experts at packing! Every mug, cup, and bowl is double-boxed and generously wrapped using high-quality, shock-absorbent eco-friendly packaging to ensure it survives the long journey from our studio to your doorstep.

5. Breakages in Transit

We pack our items with extreme care, but we understand that the mail system can occasionally be rough. If your ceramic piece arrives broken or damaged:

  1. Please contact us at [Insert Email] within 48 hours of delivery.

  2. Include clear photos of the damaged item AND the outside of the shipping box.

  3. We will happily arrange for a replacement to be sent to you at no additional cost, or issue a refund for the item.

6. Lost or Delayed Packages

Tracking information for international orders can sometimes be slow to update once the package leaves India and enters your local postal system (e.g., USPS).

  • If your package has not updated in tracking for more than 14 days, please contact us so we can open an inquiry with the carrier.

  • If a package is officially declared lost by the carrier after 60 days, we will issue a full refund or send a replacement.

7. Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you notice an error immediately after placing your order, email us right away and we will do our best to update it before it ships.

8. Contact Us

For any questions regarding shipping or the status of your order, please contact us at: Email: jasperandpine07@gmail.com